Customer Service

Free EMS delivery.
We can ship your items within 3 business days after receiving cleared payment. Package arrives the 4 to 7 business days after processing if ordered by 12:00 noon (JST).
Merchandise Total*
Up to $20 Free
$20.01—50.00 Free
$50.01—100.00 Free
Over $100.00 Free
*before tax and additional charges


IPMO (If you haven't already done PayPal account, please go to PayPal site, or we accept IPMO (International Postal Money Order). About IPMO, please feel free to contact us.)


On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

Please allow 10 to 14 days for the processing of your return.